Aim of the role
Overseeing the management of remedial works in occupied properties, coordinating with contractors, customers, and the Customer Service Team. This post involves travel to our sites across the South West.
Ensuring compliance with KPIs, quality standards, customer service expectations, and budget constraints. Collaborating closely with the Regional Director as well as Sales and Site Teams, to ensure an excellent customer journey.
Responsibilities and Duties
- Ensuring compliance to the company Health & Safety standards and processes, NHBC Standards, building regulations and overall quality standards.
- Meet with customers face to face and manage customer snagging and defects through to completion in line with the New Homes Quality Code
- Instruct and liaise with Maintenance Technicians, Sub-Contractors and monitor the progress of remedial works to ensure completion with minimal disruption to our homeowners
- Monitoring and controlling the costs of remedial works.
- Understand Service Level Agreements and raise concerns to the HOCS and PD were these fall short
- Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work and professionalism
- Contribute to ensuring Tilia retains HBF 5* builder rating
- Attend NHBC resolution meetings as required