Customer Services Co-ordinator in Solihull

Solihull

Competitive & Benefits Package

Fixed Term Contract

Customer Service

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Customer Services Co-ordinator

About Us

Tilia Homes are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.

We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.

Our benefits package includes:

26 days holiday with additional bank holidays
Enhanced Company Pension Scheme
24/7 GP
Holiday Buy Scheme
Life Assurance
Retail discount portal
Employee Assistance Programme

About The Role

Tilia Homes has an opportunity for a Customer Services Coordinator to join a friendly team within our Central Region based from our Solihull Office.

The aim of the role is to provide a professional, positive and enthusiastic service to our customers.

Duties will include:

Working in a call centre environment speaking with customers and residential development sites
Being responsible for ensuring reported defects are logged with Sites team
Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
Prepare and submit progress reports to the Customer Care Manager
Maintain accurate audit trails and ensure documentation is filed in an organised manner
Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
Help continuous improvement in customer satisfaction ratings

About You

Strong interpersonal skills in dealing with internal and external customers
Confident and able to demonstrate negotiation skills
Ability to stay calm, professional and display patience when dealing directly with customer complaints
Recognise the importance of customer service
Able to evaluate and assess technical and commercial issues and make informed decisions
Able to work independently ensuring our aftersales service is impartial
Intermediate skills in Microsoft Excel and Word.
Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred

Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.

Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.

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