Help & Support

Buying a new home can feel overwhelming at times, especially if it is all new to you. That is why we have created a range of helpful guides to make each step feel clearer, simpler and easier to understand.

Why buy a new build home?

A new build home offers a simpler way to buy your first home, with modern living, practical benefits, and opportunities to personalise your space.

The Tilia Homes Buying Process

Learn more about the Tilia Homes buying process, from budgeting and reserving your home to exchanging contracts and moving in.

Our Customer Commitments

Learn about our customer commitments, including the New Homes Quality Code, Consumer Code protections, warranties, and the standards of service and support you can expect from Tilia Homes.

Warranty

Our warranty guide explains the cover that comes with your new Tilia home, so you can feel reassured and know where to turn if you need support after move-in.

The New Homes Mortgage Helpline

Find out how the New Homes Mortgage Helpline can support you with mortgage guidance, affordability advice, and expert help throughout your homebuying journey.

Home Buying Glossary

Browse our home buying glossary for clear explanations of common property, mortgage, and homebuying terms to help you feel informed at every stage.

Testimonials