New Homes Survey has been running continuously since 2006 and is operated by
NHBC. NHBC send out
surveys to all new homeowners at both 8 weeks and 9 months after they’ve moved
in to learn about their home experience.
you to share your feedback in both these surveys. The surveys are available in
many different languages and formats, should you require them.
The annual HBF
Star Award uses the results from this customer survey to determine the star
rating given to each builder. The survey is
one of the most comprehensive large scale surveys of its type carried out in
The In-House survey
is a wholly independent customer satisfaction award which is based purely on
customer feedback. The Gold Award was received after 92% of buyers said they
would recommend Tilia Homes.
Chief Executive of Tilia Homes, comments: “It has been an unprecedented year,
but we have remained focused on building quality homes and delivering the best
possible service for our customers. I’m delighted at the progress made thanks
to the commitment and hard work of the entire Tilia Homes team. We always
strive for excellence and will continue to put our customers first at every
stage of their homebuying journey.”
To find out
more about Tilia Homes and find a development near you, visit our new homes section.