Moving into your new home is an exciting time but there is a lot to remember. Here you will find useful information about your home including our contact details, home demonstration videos and how best to look after your new home.
We pride ourselves on offering a professional and personal service, from the moment our customers visit our developments, to when they’re handed the keys to their dream home.
To help navigate your buying journey, our regional customer care teams are here to help our buyers every step of the way. They’re here to help with everything from getting to know your new homes to assisting with any snags or queries you may have.
At Tilia Homes we really care about all our customers and want to make their purchase of a new home as easy as it can be. We deliver the best possible service and pride ourselves on providing exceptional customer care.
When you buy a new home you will be covered by a two-year builder warranty and a further 8 years of structural issues insurance cover from warranty provider (e.g., NHBC and LABC).
It is important that you look after your home in the colder months. As homes built during this time initially retain a higher amount of moisture.
We have a comprehensive video library to support our customer when buying your new home. These include everything from explaining how your boiler works to what is covered under your homeowner warranty.
Central
Telephone: 0121 2968 320
Email: central.customerservice@tiliahomes.co.uk
Eastern
Telephone: 01234 417838
Email: eastern.customerservice@tiliahomes.co.uk
Western
Telephone: 01392 322712
Email: southwest.customerservice@tiliahomes.co.uk
Northern
Telephone: 01925 407434
Email: northern.customerservice@tiliahomes.co.uk