Customer Care

Our home owners are always treated to a personal service, considering them as individuals is key to building their trust


We strive to make sure that customers can move into a new dream home, whatever their situation. Therefore we have created a series of solutions to overcome almost any obstacle that faces the new homes buyer today. Whether a first time buyer struggling to take that first step onto the property ladder, or an existing home owner having problems selling a property, the solution could be found with Tilia HomesHelp To Buy and Help to Buy Scotland, Home Exchange or Part Exchange schemes.

From initial design through to construction and after sales care - we combine high quality materials, modern construction methods and a superb internal specification to create award-winning new homes. We offer a friendly, professional and empathetic ear enabling us to fully understand the homeowners’ needs.

Please click here to see our complaints procedure.

Contact Information

If for any reason you are not completely satisfied with the service we have provided please let us know by email or phone.