Help and Support

Guides to ensure that everything is as simple as can be.

Buying your new home can be a little confusing at times, that's why at Tilia Homes we have created a series of guides to ensure that everything is a simple as it possibly can be.



Why Buy New?

Whether you're a first time buyer, a growing family or looking to downsize to a low maintenance home, buying a new build property could be the smart, practical and greener choice.

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Buying for the first time

If you are thinking of taking your first step onto the property ladder Tilia Homes are here to help. We know that purchasing your first home can seem a little daunting at first, but our experienced sales advisors are here to help you every step of the way.

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The Buying Process

Speak with a financial advisor in order to establish what you can afford to spend on your new home.

The reservation process is carried out with the sale advisor in the sales centre at the relevant development. Your reservation fee will be held on file and deducted from the final purchase price at point of completion.

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We care about our customers

At Tilia Homes we really care about all our customers and want to make their purchase of a new home as easy as it can be. We deliver the best possible service and pride ourselves on providing exceptional customer car.

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Home Demo Videos

Our portal comprises a comprehensive video library to support you, our customer in your new home. These include videos explaining how your boiler works to what is covered under your Homeowner Warranty.

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NHBC  

Each new Tilia Homes Home is covered by the National House Building Council’s 10 year warranty. From reservation to completion you will receive information from the NHBC on the warranty and insurance, proforma of the policy, Buildmark policy document and an invitation to register for HUG (home user guide). 

Visit NHBC website

Consumer Code for Housebuilders    

The Consumer Code for Housebuilders was introduced on the 1st April 2010.It was established in order to ensure that good practice requirements are being met by housebuilders, and means that the new homes buyer has never been so well-informed, regarding all aspects when purchasing their new home.

Visit CCFH website

Glossary of Terms

When buying your new home you may come across some terms that you are not familiar with. To assist you with this matter we have provided explanations for some of the keys words and phrases that you will often hear throughout the buying process.

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