Emily
started her career in financial services before moving into a customer-focused
role within the construction sector seven years ago. She worked her way up to
customer services manager at Redrow Homes before moving to Bellway Homes as
customer care manager where she developed and delivered processes to improve customer
satisfaction within the organisation.
In her
new role at Tilia, Emily will head up a team dedicated to ensuring customers feel
valued and supported during the homebuying process and have the best possible
experience
Tilia
Homes was established in June 2021 following the sale of Kier Living from Kier
Group to private equity firm Terra Firma. The business now has ambitious plans
to grow its Northern region, significantly expanding its presence across the
North West, North East and Yorkshire.
Emily
comments: “It was an exciting prospect to join a newly-created brand and be
part of an ambitious growth journey. Providing a quality home and great
customer service is very much part of the Tilia culture. I’m looking forward to
building a specialist team that puts the customer at the heart of everything we
do.”
Stuart Craig, interim
regional managing director for Tilia Homes Northern, comments: “Emily is
passionate about customer service, and I’m delighted to have her join our
senior management team at such a pivotal time for the company. Ensuring we consistently
deliver a first-class service for every customer will be integral to our
success and having someone of Emily’s experience and ability in that senior
role will help us to achieve our goals.”
For further information
on Tilia Homes visit www.tiliahomes.co.uk.